2024 Kia Sorento

2024 Kia Sorento recalls (2)

• ELECTRICAL SYSTEM:WIRING

  Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.

  Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.

• ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

  Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

  Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

2024 Kia Sorento safety ratings

Source: NHTSA NCAP ratings.

2024 Kia Sorento owner complaints (15)

• SERVICE BRAKES, HYDRAULIC

  The contact owns a 2024 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was an abnormal shaking in the steering wheel. The vehicle was taken to the dealer, where it was diagnosed with improperly sized brake rotors. The rotors were resurfaced; however, the failure persisted. The vehicle was subsequently returned to the dealer, and the rotors were replaced, but the failure continued. The contact stated that the wheels were affected by the rotor failure. The manufacturer was notified of the failure. The approximate failure mileage was 7,000.

• UNKNOWN OR OTHER

  The horn isn’t making any noise at all. There were no warning lamps or messages, I didn’t know until I needed to use my horn.

• VISIBILITY/WIPER

  The vehicles windshield may not be sealed properly or have moisture that builds up between the pressed glass causing reduced visibility and higher risk for crash obstructing the view of both passenger and most importantly the driver.

• STRUCTURE

  A few weeks ago my sunroof began with out warning began to malfunction. It stopped closing all the way . When finally close I noticed the right rear side of the roof not closing all the way. I've noticed the bracket that holds up the glass roof to the track was broken. I took the car back to my car dealership, Gerald kia of Matteson. They told me that it was my fault because the tracks wasn't greased. Something that I wasn't at first purchased a car brand new. So they told me that consider an outside influence ira it would not be covered under a factory warranty. The reason I am filling this is because of hearing about some roofs , exploding , and this could be a situation similar to that.

• POWER TRAIN

  At 7,100 miles the transmission failed requiring a new transmission replacement after one year. At 16,636 miles (2years into the lease) the new transmission also failed, and the car is in the garage getting another transmission replacement after.

• ENGINE AND ENGINE COOLING

  The contact owns a 2024 Kia Sorento. The contact stated that the radiator was leaking. The vehicle was taken to a local dealer and the dealer stated that a rock or road debris had caused the puncture in the radiator. The contact was advised by the dealer that it was a known failure and that there was no radiator debris shield to protect the radiator from damage. The contact was informed by the dealer that the repair was not covered under warranty. The manufacturer was contacted and informed that the contact that repair was not covered. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 23,417.

• UNKNOWN OR OTHER

  The Panoramic sunroof randomly exploded while driving down the highway. Nothing around us or above us to cause it. Myself, my [XXX] pregnant wife, and [XXX] daughter were in the car and had glass rain down on us after the very loud boom. We almost wrecked. The issue has not yet been inspected by the dealership but I understand this to not be uncommon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• SERVICE BRAKES,BACK OVER PREVENTION

  EBP light comes on dash while driving. Codes have been determined by dealership but refuse to fix unless light is active. To get light off - must stop vehicle and turn on and off EBP switch and light goes off. Switch or sensor not working causing the problem.

• ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE

  Car has sensor issues. It ran into pole and median after defective collision assist said sensor was blocked. Has emission leak. Second vehicle i had with that and they wont cover under warranty. Kia refuses to by back a car do not feel safe driving. They refuse to fix things under warranty. The refuse to do anything about sensors, says its the safety features and they cannot remove them. Only offered me 19k for car. Why would I be upside down for a car that was sold to me with safety features issues..

• AIR BAGS,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

  1. **Component or System Failure:** - The malfunction occurred in the **automatic braking system** while the vehicle was in **snow mode**. The brakes engaged and locked the wheels, resulting in a loss of traction. - This system is available for inspection upon request to assess the failure, where the car was towed to. 2. **Safety Risk:** - The automatic brakes locking the wheels put the driver at risk by causing the vehicle to slide uncontrollably. - The situation was further exacerbated by the fact that the vehicle collided with a tree, indicating a significant safety concern. 3. **Reproduction of the Problem:** - It is unclear if the issue has been reproduced or confirmed by a dealer or independent service center, but given the nature of the malfunction, it would be advisable to have it inspected by a professional to verify the problem. 4. **Inspection by Authorities:** -the vehicle was inspected by police and the towing coming stating the car was a total loss because of the damages . 5. **Warnings or Symptoms:** - There were no indications of a problem prior to the failure, such as warning lamps or messages. The incident occurred suddenly when the brakes engaged, leading to the vehicle losing traction and ultimately colliding with a tree. - The failure of the airbags to deploy on the passenger side is also a critical point that needs further investigation. ### Key Takeaways - The automatic braking system malfunctioned in snow mode, leading to a loss of traction and a collision. - Safety was jeopardized due to the vehicle's sliding and the failure of the airbags to deploy. - Further inspection by qualified professionals is necessary to confirm and address the issues.

• POWER TRAIN,FUEL/PROPULSION SYSTEM

  The vehicle is jerky, loss of power, jolts, and very high concern of safety while in use.

• VISIBILITY/WIPER

  Panoramic sunroof panel spontaneously exploded at highway speed.

• UNKNOWN OR OTHER

  The Panoramic roof glass shattered. It was not hit by any external debris. It just exploded scaring the driver almost losing vehicle control. The dealer inspected it and confirmed nothing external caused it, however KIA will not warrant it. Our insurance company has not inspected it yet. It is available for inspection.

• AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER

  I was involved in an automobile collision. It was a T- Bone collision on the driver side. My vehicle flipped on it's side, the moon roof completely shattered, my seatbelt released me and I was ejected through the moon roof. The vehicle landed on top of me. All of my air bags did not deploy even though my vehicle rolled over twice.

• EXTERIOR LIGHTING

  headlights and taillights went out while driving and a few seconds and then came back on and everything on the dash also went out and came back on. i was driving at night time when this happened it put me and my child at risk. i called the dealership and they refused to fix saying that my kia is not impacted by this recall. But that i could schedule an appointment to have my headlights checked, i explained to them there is nothing wrong with my headlights this is clearly a software issue, Tonya at Kia Louisville east is still saying its not related to the recall, and is scheduling appt to have my headlights checked. no warning lamps messages or any other symptoms before this happened and has only happened the one time.