2014 Audi Q7

2014 Audi Q7 recalls (2)

• FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

  Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.

  Remedy: Audi will notify owners, and dealers will replace the fuel pump flange if cracks are present. Flanges that do not have cracks will have a protective film applied. These repairs will be performed free of charge. The recall began July 3, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20Z8. Note: This recall is an expansion of recall 16V-660.

• EQUIPMENT:OTHER:LABELS

  Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."

  Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.

2014 Audi Q7 safety ratings

Source: NHTSA NCAP ratings.

2014 Audi Q7 owner complaints (15)

• FUEL/PROPULSION SYSTEM

  Gas leak under left passenger side of the vehicle.

• ENGINE AND ENGINE COOLING

  The contact owns a 2014 Audi Q7. The contact stated that while driving 60 MPH, there was an abnormal beeping sound coming from the warning light on the instrument panel. The message "Low Coolant" was displayed. In addition, the vehicle stalled. The contact was unable to move over to the side of the road. The contact raised the hood and refilled the coolant reservoir. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was included in the Volkswagen Emissions Scandal several years ago, and the vehicle was repaired. The contact stated that the failure persisted. The contact related the failure to the EGR (Exhaust Gas Recirculation), where the valve recirculates exhaust gas to lower combustion temperatures and reduce nitrogen oxide (NOx) emissions. The manufacturer was not made aware of the issue. The failure mileage was approximately 111,000.

• FUEL SYSTEM, GASOLINE

  The contact owns a 2014 Audi Q7. The contact stated that while the vehicle was parked, there was an abnormally strong fuel odor coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with fuel filter flange failure. The contact was informed that the fuel filter flange needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline); however, the recall repair had been performed in December 2017. The contact was informed that the repair was not covered under warranty. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.

• AIR BAGS

  Component/System That Failed: The airbag system failed to deploy during a frontal collision. The vehicle’s front driver and passenger airbags did not activate at the time of impact. The airbag system is still present in the vehicle and is available for inspection upon request. ⸻ Safety Risk: The failure of the airbags to deploy during a significant front-end collision put my safety and the safety of my passengers at serious risk. The impact was forceful enough to cause frame displacement and over $11,000 in structural damage, rendering the vehicle inoperable. Had the collision occurred at a slightly higher speed or involved another passenger vehicle, the lack of airbag protection could have resulted in serious injury or death. ⸻ Reproduced or Confirmed by a Dealer or Service Center: The issue has not been reproduced, as it occurred during a single collision event. However, an independent body shop has confirmed structural frame damage, and Audi of America was provided photos, repair estimates, and the official police report. Audi reviewed the case but denied the claim, stating the crash “did not meet the deceleration threshold” for deployment — despite the vehicle being disabled in the crash. ⸻ Inspected By: •Police: Yes – an official California Highway Patrol report was filed (Report #231220583). •Insurance Representative: Yes – damage was assessed and repairs partially initiated. •Manufacturer: Yes – Audi of America reviewed photos and documentation submitted by me but declined further inspection. •Independent Service Center: Yes – initial damage assessment and frame displacement confirmed. ⸻ Warning Lamps or Symptoms: There were no warning lights or malfunction indicators related to the airbag system before the collision. The vehicle was operating normally at the time of the incident. Post-incident, the airbags never deployed and no system alerts were generated.

• FUEL SYSTEM, GASOLINE

  The contact owns a 2014 Audi Q7. The contact stated that while inside or outside the vehicle, there was an abnormally strong gasoline odor detected. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline); however, the failure recurred and there was no warranty coverage. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

• FUEL/PROPULSION SYSTEM

  Over a period of a week started to smell fuel in the cabin area. I took the vehicle to my mechanics as the closest Audi dealer in 1hr 15mins away on I-10 in mobile Alabama and I did not want to risk the drive. It turns out that the q7 has a recall for 20Z8 which is the fuel pump flange, since the mechanic I use works on Europe models and has worked on both my Audi's before I requested him to complete the job since it was a safety recall. Then I attached all the information to Audi of America stating what the issue was and why I didn't take it to Audi of mobile due to my safety I received an email back from Audi stating since I didn't take the vehicle to mobile and not to a Audi dealership they would not pay for the repairs. Due to the smell of gas and the distance I needed to travel for the repair I deemed this a safety risk for both myself and other road users. Also was not sent anything by Audi about a safety recall for either of my Audi's so how is one meant to know about these things immediately, the recall came out in 2017 this was before I bought the car

• FUEL SYSTEM, GASOLINE

  The contact owns a 2014 Audi Q7. The contact stated that there was an occasional fuel odor from the exterior of the vehicle and the driver’s side rear seat. The contact was advised by the manufacturer, that the vehicle was previously repaired under NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline). The contact who is an independent mechanic discovered he could access the fuel tank through the driver’s side rear seat. In addition, the contact noticed the fuel tank had been temporarily repaired with a fuel pump flange to prevent the fuel tank from being cracked over time. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 153,000.

• SUSPENSION,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  the vehicle was leaking gas. the vehicle rarely would start. fuses easily burn out or go bad due to possible electrical problems. now I am having to purchase maybe it is called a drive shaft? or something that makes the vehicle not go or start?? I am not a mechanic but I pay a lot of money on this vehicle every month, the repairs are extremely high and not wating to ruin my credit due to neglect part of Audi company. I will also get pictures as soon as the mechanic can get the parts and start working on the next problem.

• FUEL/PROPULSION SYSTEM

  It seems that there is a leak around my fuel tank. That resembles something Audi has put in a recall for other vehicles of my year make and model, but my vin isn’t included in the recall.

• POWER TRAIN,ENGINE

  I am experiencing a severe oil leak between the engine and gearbox of my Audi Q7. This issue poses a safety risk due to potential engine malfunctions and accidents. Many Hello My name is [XXX] , owner of 2014 Q7 tdi. I am writing to bring to your attention a prevalent issue that has been reported by numerous Audi Q7 TDI vehicle owners, including myself. It has come to my attention, through various online forums such as AudiForum, that a significant number of Q7 TDI owners are experiencing oil leaks between the engine and gearbox. This issue poses a safety risk due to potential engine malfunctions and accidents. Many other Q7 owners have reported similar problems, and Audi America is aware of the issue. Warning signs appear when oil levels are low, indicating the need for constant oil replenishment. The component in question is available for inspection upon request. This issue not only poses a potential safety risk but also has the potential to cause significant damage to the vehicle's engine and drivetrain components. As a concerned owner, I believe it is imperative for Audi to address this issue promptly and comprehensively. Therefore, I am formally requesting that Audi initiate a recall for all affected Audi Q7 TDI vehicles to rectify the oil leak issue. I urge Audi to conduct a thorough investigation into the root cause of the problem and implement appropriate measures to remedy it, ensuring the safety and satisfaction of its customers. Please provide me with information on the formal procedure to file a request for a recall regarding this issue. Additionally, I would appreciate regular updates on the progress of this matter and any actions taken by Audi to address it. Thank you for your attention to this matter. I look forward to your prompt response and resolution of this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• FUEL/PROPULSION SYSTEM

  About a month ago I smelled and noticed a fuel leak had a mechanic check it out he said it was leaking by the fuel pump flange and it was a recall and it looks like it wasn’t fix at all or wasn’t fixed properly I contacted Audi and they said it was fixed but they have no records of it being fixed!!

• TIRES

  The contact owns a 2014 Audi Q7 equipped with Nexen HP, Tire Line: Roadian, Tire Size: 275/45/R20, DOT Number: 8YEHDECR2122. The contact stated that after washing her vehicle she noticed that a bubble had formed on the side wall of the passenger’s side front tire. The contact stated that the front tires were constantly losing air. The contact stated that this was the fourth set of tires that had a failure from the same retailer. The contact had originally purchased the first set of tires over one year ago, and all the tires had experienced the failures. The manufacturer was not notified of the failure. The approximate vehicle failure mileage was 120,000. The tire failure mileage was approximately 1,200.

• FUEL SYSTEM, GASOLINE,ENGINE

  The contact owns a 2014 Audi Q7. The contact stated while starting the vehicle, there was a fuel and exhaust odor entering the cabin of the vehicle. There were no warning lights illuminated. The contact stated that the odor was more prominent in colder weather and the failure had occurred intermittently while the vehicle was idling. The vehicle was taken to the dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 93,000.

• SUSPENSION,POWER TRAIN,ENGINE

  We have a 2014 Audi Q7 with 60K mileage that we serviced and maintained by Hoffman Audi all the time. On December 27th, while on the freeway, the engine was shut down without any prior alert, with a lot of smoke and oil leakage. With our minimal knowledge, it appears the gasket was frozen, causing the coolant to leak into the engine's unwanted part and damage it completely. This is a manufacturing and poor-quality Audi product that could have risked the life of the passengers on board. We filed a complaint to Audi USA with no response, and insurance declined. We need your kind attention to help us in finding a way to fix the issue as why did Hoffman service center never figure out the issue, if there was one, and why did Audi not give any alert before such a disaster took place that will cost us >24K to fix a $35K car.

• SUSPENSION,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

  Adaptive cruise and speed control were intermittently operating eventually resulting in a defective system. No resolution at this time